I'm very happy with my new Mini

The entire process from building the mini online to purchasing was seamless. It felt too easy. It was fantastic and I honestly thought I was going to have issues on day 1 when we went to collect the car. Great job.

My car has been left with a rattling noise which wasn't there before I brought it in and have been told I may need to pay to fix this.

Polite and helpful staff,

Chris who i dealt with from entering the store to leaving acted impeccably, curteous, and professional, he made me feel at ease and explained everything to me.

Was regularly kept up to date

Took car in at 7am, recieved video of the actual service and collected car at 10am.

I was impressed by the pleasant atmosphere.

All sorted and with a minimum of fuss

From start to finish everyone was so very helpful at a time that i had a problem.

The mechanic knew I had arrived to collect my car. He then parked it at the end of a long narrow car park where other cars were then parked in front of it. Had to get other cars moved and then my partner had to reverse my car out for me!

Purchase was great but sorting out problems afterwards is very difficult

On the day I dropped the car off at nine and when i left the area at one the car was still where I parked it. It was kept overnight at lunchtime next day I was told a part had been fitted but the car needed tuning and would have to be returned .

Prompt attention upon arrival plus detail supplied after service.

The customer service I received at the mini centre was excellent. In particular Jordan Clark at Stephen James woolwich is an asset to your company!

Great staff and customer service. No hassle at all.

Jordan is an exceptional member of the dealership team, confidently able to build and maintain professional rapport whilst allowing his personality to shine through making his customer feel valued & respected, and very respectful of target audience

Our salesman, Jordan Clarke was so helpful and accomodating. He showed great patience in dealing with me and carried out everything in a friendly and timely manner.

Phoned and kept me up to date on what they were doing

The centre was very clean, modern and welcoming

Only one of the advisories was brought to my attention. I found the second only when I looked at the video which was emailed to me. I wasn't phoned as promised to tell me that my car was ready.

Oliver ensured my experience at MINI was seamless every time I came in.

Faultless service from dealer

Sales process wasn’t exactly meeting my requirement I wanted a petrol but was sold a Diesel. Then had to change orders. I didn’t get my 7 days car insurance so I was illegally driving on the road for a day. I didn’t get any freebies others do.