Always happy - professional staff

My overall experience with Lee at Stephen James Mini was very good, great customer service.

Not sure why my car has never been checked until now

Staff polite and had lots of knowledge to help custoner

I had to return, because the service indicator wasn't reset at the time of the service. 16 mile round trip. Wasted fuel and time.

I was satisfied with the service i received regarding the service to my car.

When I got back in my car the low pressure sign had come up for my tyres. It would have been good if they had sorted that out for me as it happened while at the dealership

Booked car in which was seen at the correct time and returned on time.

Expensive but polite and efficient service.

They did everything they said they would with no hidden surprises. Really liked the video of the vehicle health check that was sent to us.

The sales representative, Oliver Edwards, although he left me under no illusion that or in any doubt

Very efficient, friendly and conducted in the time frame advised

It was quick and easy

Everything was on time and efficiently explained

I was very impressed by Jordan Clarke who was a lovely guy and very helpful.

Jordan went out of his way to get the car ready for me to pick up on a Friday evening despite the fact that I'd originally said I'd pick it up on the Saturday morning. Everyone I spoke with at MINI we're very helpful and friendly.

Had a few issues with getting my old car repaired but the Service Manager was great at resolving once he was involved. He actually takes customer service very seriously and was really nice and professional - Dave!

Did not feel welcomed. The service representative was busy in voicing her own opinion rather than listening to what I have to say.

Getting the regular updates of where my new car was on the production line, the ease of trading in my other mini all helped. And Oliver Edwards spent an hour or so with me when I picked it up, going through the various settings.

Car collected promptly and delivered back in a timely fashion.

Jordan Clarke is a very good salesman he help me get the car quickly as I had surgery on my foot which meant I cannot weight bear for 3 months so yes very impressed with Jordan very friendly and very good knowledge of the car

They fixed an issue that was present from new that a different dealer missed

A fast reliable service

I love the new car! Jordan was excellent.

Initial video inspection was incorrect, and no follow up was done to correct this. Car was clearly left outside over the weekend and covered in bird mess, it was clean on the outside when dropped off. Inside had a number of greasy hand marks