After the Government announcement on Saturday 19th December regarding an additional tier 4 starting with immediate effect on the 20th December, I wanted to outline how the Stephen James Group will be there to help keep you moving whilst working within the guidance laid out by Government.
From the 21st December, our Service, Parts and Bodyshop departments will remain open and operate as normal as these play an essential role in ensuring your mobility. In the last 6 months we have invested heavily in creating a safe and regulated environment for our employees and customers within each centre. We have controlled numbers of customers, one-way systems, protective screens, sanitising processes and cashless payment methods as well as digital paperwork.
Whilst our sales showrooms and used car display areas will be closed to the public from 20th December, we are open online with teams available in each centre. It is our intention to ensure that you have access to a real person during the tier 4 restrictions at a time that works for you. We will be able to send you videos and talk to you via video chat with a view to meeting your needs during the period of the tier 4 restrictions apply.
We are very pleased that the Government has allowed non-essential retail to operate Click and Collect^. This means that once you have purchased a car, you can come and collect it from our centre. A full explanation of the controls and features of the car will be sent to you in a personalised video and all the paperwork can be sent and signed digitally prior to collection. The actual handover will take place outside from a designated exterior handover area where full social distancing practices will be in place to ensure both colleague and customer safety.
Our dedicated team will remain on hand to assist with all your sales and aftersales enquiries via the normal telephone numbers and our normal email service. For your ease of use I have detailed all contact options below. Thank you for your patience, and for working with us to ensure our centres are safe. We are very much open for business, but with regards to sales please call us first rather than visit the dealership.
It’s fair to say, 2020 has been eventful. With Christmas festivities limited this year we still hope you manage to have a peaceful and happy festive season, however you’re planning to spend it. And, of course, a big thank you to key workers who’ve worked tirelessly this year to get us all through, and continue to work across the holiday season. You’re simply magic. See you all in 2021.