OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
63 ratings and 50 comments received in the last 90 days.
26 February 2025
Really happy. I was surprisingly quite anxious on the delivery day, but Lee made it fun and personalised. Seeing the car get lowered in the lift with my chosen music playing was a really nice touch! He then revealed the car and explained everything.
11 February 2025
Great experience, smooth, easy.
06 February 2025
Pleasant, polite, delivered - and when there were issues kept me informed and did as promised.
28 December 2024
Great and comfortable waiting space to adequately fit the demand of the season. Lee always goes above and beyond.
28 December 2024
The whole process was a bit of a surprise and quite amusing - it let Lea Madden, the sales manager, show his personality.
17 March 2025
Great people
13 March 2025
Great customer service friendly & professional approach. willingness to go over above their reponsibility.
12 March 2025
Everything was done in a timely manner.
09 March 2025
I was satisfied this time and the complimentary valet was a nice touch, shame they forgot to complete the service log as it's important to keep a vehicles history up-to-date
09 March 2025
Friendly service, no waiting time. Called to be informed car was ready for collection.
09 March 2025
Easy to book in and professional service
08 March 2025
They identified my bonnet things expired in 2022 . but you have serviced my car twice since then and failed to spot this previously
06 March 2025
Car was on Recall and I was informed that the inlet manifold needed replacing and told the reason why. The car was also given a videoed safety check. ??
05 March 2025
All good at every point from reception to handover and pickup,
05 March 2025
Great service, clear comms and very pleased.
17 March 2025
The salesman was polite, helpful, going above and beyond, to assist me. Offering help after the delivery of my car.