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Customer Reviews.

sales

5

Our sales person Jordan updated us regularly and we picked up our car ahead of schedule

10 February 2018

service

5

Great customer service very happy .

09 February 2018

service

4

The service was not due until May to which I knew about this was also pointed out to me by a Stephen James employee at the service centre which I thought was good customer service. The car was cleaned and everything was completed on time.

07 February 2018

sales

5

Great from start to finish

05 February 2018

sales

5

Very satisfied with no desillusion when I saw the car for the first time.

25 January 2018

sales

5

I was overwhelmed by how amazing this experience was.

24 January 2018

sales

5

Jordan Clarke worked really hard to set up a complicated purchase via insurance company after my car was written off in an accident last November. He explained things well, was very prompt communicating and extremely nice.

23 January 2018

service

5

Always professional & pleasant team

09 January 2018

service

5

Same as above. Plus fault found quickly and sorted out.

05 January 2018

service

5

No problems encountered.

04 January 2018

service

4

Friendly staff and clean environment

03 January 2018

sales

5

Very helpful salesmen willing to let me test drive several models, including 5-door Mini, Mini Clubman and Mini Countrman.Very knowledgeable too, able to point out and explain features and differences between models. A great buying experience!

02 January 2018

service

5

Reliable, clear, quick, respectful (which as a woman is not always the experience of car service - it can be really patronising). Good continuity too from the moment of purchase. Excellent.

31 December 2017

service

5

Fast efficient friendly reliable

30 December 2017

service

4

looked after well. could have been proactive in providing an update as opposed to me asking, but generally pretty good.

30 December 2017

service

4.5

My car went for a service and needed new break pads, they were able to book my car in for an opointment that suited me, which made it easier to work around my work shifts.

29 December 2017

service

5

Aa above.

29 December 2017

service

5

The main issue was sorted and the car returned very clean.

29 December 2017

service

4

A bit slow being seen after I arrived but otherwise a good efficient service

28 December 2017

service

5

Although the reason for the visit was a re-call, the work was completed by the time agreed

28 December 2017

service

3.5

When I went for the tyre replacement. They left off the badge cover for the wheel. This meant I had to drive all the way back to the garage the next day to get them to put it on.

13 December 2017

service

2

came 23 November to bring my car in ( 4:15pm) for service the next day but after waiting 30 minutes left and the next morning when service was due to bring in car (7:30 am) had to wait again 40 minutes before somebody took the keys.

13 December 2017

service

5

I was completely satisfied with the service experience - all the staff are friendly and efficient. The service was completed in good time.

08 December 2017

service

4

The first part of setting a time and waiting for the work to be done, was not realistic as the person making the appointment said it wold take an hour. When I brought the car this was not the case and we rescheduled and all went to plan

05 December 2017

service

5

Very good service providing full confidence in work carried out

05 December 2017

service

4

Again, great friendly service, but kept waiting over an hour to collect the car.

01 December 2017

service

5

No problems

29 November 2017

service

5

Excellent service, staff very helpful and efficient

28 November 2017

sales

4

Helpful, accommodating staff.

28 November 2017

service

5

I was very impressed by the courteous and swift check in for the first service on my Mini Cooper. Also Derek went out of his way to keep that car in overnight to charge the battery as the car had been idle for long periods as I had been living abroad

28 November 2017

service

5

Excellent engineer, good courtesy car

24 November 2017

service

5

When I arrived to drop my car off and pick it back up there was no long wait

23 November 2017

service

4

The only negative was when I can to pick the car up. Staff were not as welcoming. Happy just to give me the invoice and car keys back.

21 November 2017

service

5

The service covered everything I wanted. It was swift and the staff alerted me to the fact that if I had my MOT carried out same day I would effectively lose one month on the life of my MOT (this was fine with me).